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Designing Ethical Experiences: Some Practical Suggestions Live @ UXMatters

A quick anouncement: part two of the series on ethics and experience design Designing Ethical Experiences: Some Practical Suggestions, is just live at UXMatters. In this followup to the first installment, you'll find a fiarly extensive set of suggested techniques for resolving conflicts - ethical and otherwise - during the strategy and design phases of experience design efforts. If you've had issues with ethics or conflict during a design effort, these simple techniques should be a useful starting point.

Looking ahead, part three of the series will explore recent research on the way that people make decisions with ethical implications in business settings (good for designers who want to be aware of their own methods and states of mind, and how those drive design work), and the importance of neutral models in making ethical design decisions.

Here's an excerpt:

Thankfully, successfully addressing ethical challenges during design does not require the creation of a formal or detailed code of ethics--or the creation of a professional body that would sustain such an effort. Designers can use the fact that ethical questions often appear first in the form of conflicts--in values, goals, mental models, or otherwise--to manage ethical dilemmas as simply another form of conflict. Further, we can treat conflict as a natural, though often unexplored element of the larger context user experience always seeks to understand. With this framing, conflict becomes a new layer of integrated experiences--a layer that encompasses ethical dilemmas. We can pragmatically incorporate this new layer of ethical dilemmas into our existing frameworks for user experience.

local tags: conflict, conflict_aware_design, ethics, methods, user_experience