November 25th, 2009 — 5:42am
I’ve posted the slides from my tutorial / workshop Design For Goals at JBoye 09 on slideshare: they’re embedded below.
The structure for this tutorial is part method review (on how to understand people’s goals in a structured way), and part sharing of re-usable patterns found after researching goals. Since the context of origin for both the goals and patterns was complex international finance, some translation of the raw materials and examples and the synthesized patterns into a realm closer to home for ordinary people is likely in order.
As you’re going through the slides, I suggest using your own activities that involve information finding and making substantial financial decisions as a reference. Not all the examples that I selected as the basis of exercises during the tutorial made across the cultural barrier between North America and Northern Europe: I was surprised at how many people (in a professional audience) have never bought house or car… Which proves yet again that this is one of the areas for user experience design to work on as a discipline.
And as we had a small, noisy, and rather warm room right after lunch, I should say big thanks to all the participants and volunteers — everyone — who made an effort to engage.
Even design education is a work-in-progress, it seems.
2 comments » | Customer Experiences, User Experience (UX), User Research
November 3rd, 2009 — 3:31pm
UX Matters just published Anonymous Cowards, Avatars, and the Zeitgeist: Personal Identity in Flux. This is the latest installment of my column on ubiquitous computing and user experience, and it takes on the question of how personal identity is changing is a result of the rise of digital tools, services, and measurements for identity. Identity is a fundamental aspect of experience, so it’s critical that we understand what is happening to this universal element. ‘Anonymous Cowards’ is the first of two parts, focused on understanding how digital identities work, and are different from what we know. Here’s an excerpt:
Driven by dramatic shifts in technology, economics, and media, nothing less than a transformation in the makeup and behavior of our personal identity is at hand—what it is, where it comes from, how it works, who controls it, how people and organizations use and value it. As a direct result of this transformation, the experience people have of personal identity—both their own and the identities of others—is changing rapidly. As designers of the blended digital, social, and material experiences of everyware, we must understand the changing nature of personal identity. And now that humanity itself is within the design horizon, it is especially important for design to understand the shifting experience of digital identity.
The second part will look at the implications of these changes for our experience of identity. As I put together my predictions for what identity will be like in 10 years, I welcome input — what do you think?
2 comments » | The Media Environment