Archive for April 2008


IA Summit Slides: Effective IA For Enterprise Portals

April 17th, 2008 — 3:34pm

I’ve posted slides for my recent Effec­tive IA For Enter­prise Por­tals pre­sen­ta­tion at the IA Sum­mit in Miami. Por­tals are not a tra­di­tional space for user expe­ri­ence prac­ti­tion­ers, so many thanks to the packed house that turned out, and stayed as we both started late to accom­mo­date the crowd, and then ran long.
These slides include a sub­stan­tial amount of case study and exam­ple mate­r­ial that I didn’t cover directly in the talk. For the repeat ses­sion on Sun­day, I showed addi­tional exam­ples beyond those included here in the start­ing slides.
Stay tuned for a more detailed writeup of both pub­lished and unpub­lished exam­ple mate­r­ial — one that shows the build­ing blocks in action at all lev­els of a multi-year por­tal effort from ini­tial strat­egy through design and into gov­er­nance / evo­lu­tion — in part six of the Build­ing Blocks series run­ning in Boxes and Arrows, due out once the post-summit flurry set­tles down.

Comment » | Building Blocks, Dashboards & Portals, Enterprise, Information Architecture, User Experience (UX)

3 Questions About the Future State of the Web

April 16th, 2008 — 7:01pm

Now that the web is clearly social, what hap­pens when the web becomes emo­tional?
Streams are already under pres­sure from the tech­no­rati as expired. What will fol­low the stream (which is a liq­uid, really) as a metaphor for the state of the infor­ma­tion layer? Gases, or plas­mas? What will gases and plas­mas made of infor­ma­tion feel like expe­ri­en­tially? How will they behave?
Does it even make sense to think about this in terms of the states of mat­ter, or will infor­ma­tion exhibit dif­fer­ent states and take dif­fer­ent forms?

Comment » | Ideas

Designing Ethical Experiences: Some Practical Suggestions Live @ UXMatters

April 13th, 2008 — 11:52am

A quick anounce­ment: part two of the series on ethics and expe­ri­ence design Design­ing Eth­i­cal Expe­ri­ences: Some Prac­ti­cal Sug­ges­tions, is just live at UXMat­ters. In this fol­lowup to the first install­ment, you’ll find a fiarly exten­sive set of sug­gested tech­niques for resolv­ing con­flicts — eth­i­cal and oth­er­wise — dur­ing the strat­egy and design phases of expe­ri­ence design efforts. If you’ve had issues with ethics or con­flict dur­ing a design effort, these sim­ple tech­niques should be a use­ful start­ing point.
Look­ing ahead, part three of the series will explore recent research on the way that peo­ple make deci­sions with eth­i­cal impli­ca­tions in busi­ness set­tings (good for design­ers who want to be aware of their own meth­ods and states of mind, and how those drive design work), and the impor­tance of neu­tral mod­els in mak­ing eth­i­cal design deci­sions.
Here’s an excerpt:
Thank­fully, suc­cess­fully address­ing eth­i­cal chal­lenges dur­ing design does not require the cre­ation of a for­mal or detailed code of ethics–or the cre­ation of a pro­fes­sional body that would sus­tain such an effort. Design­ers can use the fact that eth­i­cal ques­tions often appear first in the form of conflicts–in val­ues, goals, men­tal mod­els, or otherwise–to man­age eth­i­cal dilem­mas as sim­ply another form of con­flict. Fur­ther, we can treat con­flict as a nat­ural, though often unex­plored ele­ment of the larger con­text user expe­ri­ence always seeks to under­stand. With this fram­ing, con­flict becomes a new layer of inte­grated experiences–a layer that encom­passes eth­i­cal dilem­mas. We can prag­mat­i­cally incor­po­rate this new layer of eth­i­cal dilem­mas into our exist­ing frame­works for user experience.

Comment » | Ethics & Design, User Experience (UX)

New Organizational Architecture & UX Group on Slideshare

April 8th, 2008 — 4:24pm

I’ve just started a new ‘Orga­ni­za­tional Archi­tec­ture’ group on Slideshare, to explore links to user expe­ri­ence, and ques­tions like these:

  • What is orga­ni­za­tional architecture?
  • How does orga­ni­za­tional archi­tec­ture relate to user experience?
  • What can user expe­ri­ence prac­ti­tion­ers bor­row from OA to become more effective?

Join now!

Comment » | Enterprise, User Experience (UX)

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